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1.4

I've had issues the whole year of 2015 and up to this point in 2016. Customer service does not care about anything.

Tv always cuts out and complete signal loss. Internet slows down and has the worst upload speeds. Every other resident in my building literally hates Hotwire and has the same below par customer service experience. We are lied to and ripped off.

Our building has a contract and we were supposed to have new faster services a long time ago but Hotwire just does not care about their customers.

This all translates into all the one star ratings around the Internet. Thank you Hotwire for providing the worst services at a high price with the worst customer service I've ever seen.

Reason of review: Poor customer service.

Location: Miami, Florida

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Guest

So then you've never had Comcast? Guess not....

Guest
reply icon Replying to comment of Guest-1128052

I have had comcast and it was much better. Thanks for your concern.

hotwirecommunications

On behalf of Hotwire Communications we would like to apologize for the issues you are experiencing with your Hotwire services. Your satisfaction is very important to us and we would like the opportunity to assist you further to reach a resolution.

To protect your privacy, please send us an inbox message here: http://goo.gl/D606UD with your Hotwire account number, the best way to reach you and any additional details regarding your issue.

One of our Customer Service Managers will reach out to you directly.

Sincerely, Hotwire Communications Web Team

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