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Moved into a Lennar community in Venice FL and was promised a competitive high speed internet service. Hotwire Communications serves the community by distributing the service they pull from the street. Turns out that their best service at $55/mo is 20 d & 5 u....
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#1089563
They scheduled a installation to July 28th, however the fiber cable and the regular cable were not in place. The guys went away and they came in to put in a temporary line, they wanted me to stay until August 11th with the cable shown and without internet. They are not...
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Moved to a new condo on the 1st and they can't have a technician out til the 17th! Insanity. The absolute worst customer service ever. Nothing ever happened but lies. New customer waiting over 2 weeks for a technician to come out and I already have all the equipment...
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#1074397

Hotwire Communications - Technical Support Review from Fort Lauderdale, Florida

Hotwire Communications
#1079648
1.0
Details
Internet and cable are out. Called customer service number and they couldn't give me any information at all. Told me they didn't have a time frame for correction. Absolutely no help when their service is not working. Wish I still had Comcast :(
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Hotwire Communications Internet Service Review

Hotwire Communications
#1033131
Our tv is frozen. Called and waited 20 minutes and finally hung up. If there is a community wide problem, let us know.
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Hotwire Communications Internet Service Review

Hotwire Communications
#945659
1.1
Details
This company should be shutdown they still money from customers one minute the internet works next minute it's off
Comment
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Hotwire Communications Customer Care Review

Hotwire Communications
#909497
1.0
Details
Worse cable company ever!! Their customer service department are rude and will lie to cover their mistakes. You ask to talk to a manager and they are not help, rude too, and will lie straight to you.
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I was just contacted by a collection agency suggesting that I did not return a Hotwire Communication cable box from 2011. It is now 2017. I was a customer for three months then moved away. They claim they got their cable modem back and claim they did not get cable box....
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1.3
#1065212
HAVE HAD THIS TERRIBLE SERVICE FOR ALMOST 4 YEARS NOW; I AM STUCK WITH THEM AS I LIVE IN A COMMUNITY THAT HAS THEM EXCLUSIVELY. CAN'T CHANGE TO ANYONE ELSE. THEY MUST BE KICKING BACK THE HOA, BECAUSE THERE ARE MANY COMPLAINTS CONSTANTLY. I HAVE NEVER HAD WORKING...
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I didn't like
  • Service
#1059880
So my cable is out and has been since the 9th. Two days of me calling them to see when they can fix. They never call me though. Earliest they can have someone out is the 19th. There website says whit glove service blah blah blah. I can't wait to push to get rid of...
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I was renting a vacation rental while house hunting after a long distance move. I had a hotwire cable box and service in the vacation rental. I called them telling them what date i was moving and for them to terminate the service and pick up the box. In the process of...
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LostSenior
LostSenior

I am unable to reply to your emails to me. My emails attempts keep getting returned as undeliverable. I need a better way to communicate with you. No, my issue isn't resolv...

LostSenior
LostSenior

Sorry, I forgot to click on my username for that last post. The email I tried to send to you, using the address given, was returned as undeliverable

2.2
#1054427
Not easy to do but these guys are worse than Time Warner and Comcast combined. Their business model is to buy a five year contact with a POA for an exclusive service contract then provide horrible service. Internet service is hit and miss at best going in and out...
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1.0
I didn't like
  • Any of it
#1053611
Hotwire talks a good game. They sent a guy to go over installation and the guy promised that the installation would be just as we went over. Of course, it isn't. They promised that all tvs would be hardwired except one which would be wifis. Instead all the tvs are wifi...
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We haven't had television service in five days! From last Thursday until today(Tuesday). The technician was supposed to be here between 9-11. It is now 11:40 and I just got a call saying they would be here by 12. Absolutely horrible service! Hope to get a different...
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1.0
I didn't like
  • Service
#1007936