Hotwire Communications
Reviews and Complaints
My fusion tv remote is not working
User's recommendation: Refund policy should be faster
I have little issues with my service and my issues have been resolved in no time
Canceling services, return equipment
I went through procedure recommended and had no results. So I unplugged waited 10 minutes and plugged it in again and the problem is solved.
Cancel service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Delray Beach, FloridaDO NOT GET ADVERTISED INTERNET SPEEDS
Our condo associate switched internet providers from Xfinity to Hotwire. Was told our internet speeds would be up to 1 gig.
With previous service, we got up to 600 Mbps. With Hotwire, we can clearly see the speed is much slower than we had. Not just slower, not reliable either. We had technicians come and they did a few things that really did not make any difference.
If we run Hot-wires speed test, it shows super fast service. If we run ANY other speed test, they range from 250-350 Mbps. We do not need a speed test to tell us this. The speed or lack of it is clear.
I told Hotwire that I have an Ebay business and my son does online schooling and gaming. We need fast and reliable internet. They promised it. They cannot do anything else.
We are not getting even close to the speeds we are paying for. We are going to have to switch back to our old service.
- Friendly customer service
- Internet not as advertised
Preferred solution: Let the company propose a solution
User's recommendation: Just be sure you are getting the speeds you pay for
Paper channel guide request
I need a list of my TV STATIONS
Preferred solution: Mail me a list of my TV and Cable stations
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Verified Reviewer | Boca Raton, FloridaOvercharged and bills keep coming with service already canceled
- Customers and billing service
Preferred solution: Full refund
User's recommendation: NEVER EVER USE THIS COMPANY
Random outages multiple times a month
My channels are not the ones I'm to have
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Verified ReviewerWouldn't refund my flight
- Poor customer service and disreputable
Preferred solution: Full refund
User's recommendation: Never Use Hotwire!
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Verified Reviewer | Lake Worth, FloridaServices
Great Service
I would like to comment on a special employee of yours. I would like to compliment your installer, Donavan for a what a great installer that he is.
He really knows his stuff. He is knowledgeable and has patience of Job. (Job in the Bible) lol. He explains everything with patience with senior citizens like me.
He polite, kind, respectful and courteous. He is definitely an asset to your company. He has great expertise in his field of work. I hope that you pass this along to him and his supervisor.
In today's society young people do not display this type of work ethic like Donavan.
He has and displays exemplary work ethics.
Sincerely yours,
Ms. HaynesPaige
912-228-****
Preferred solution: None
This is the worset internet service ever and the tv is really bad in mission bay
Preferred solution: Deliver product or service ordered
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I find this hard to believe.