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Hotwire Communications - Internet Service Review
Hotwire Communications - Internet Service Review
The internet service has always been terrible despite paying $34.99 for 5 mb service that is worse than 768k DSL back in 1998 and at times, even worse than 56k Dial-up and even then, that might be an insult to the 56k. Constant throttling of speeds and roughly 8 hours...
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1.5
I didn't like
  • Contracts
  • Internet speed
  • Reliability
#1005893
Hotwire Communications - Internet Service Review
Substandard service and equipment. They lie repeatedly when called, saying "we never received complaints from your area" and "it's your HOA's fault, they need to renegotiate the contract before we'll upgrade your equipment ".
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1.0
#999075
They have the worst internet connection and I have updated my megabytes still horrible wifi
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Anonymous
Wm

What condo so I can avoid? I don't want to use Hotwire Communications. The last thing one needs is to come home after a hards day at work to horrible internet service. They ...

1.2
#985348

Hotwire Communications Internet Service Review

Hotwire Communications
#886977
1.0
Details
Internet constantly out and slow. My complex finally severed their contract as of 7/31/16. I hate these crooks.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Hotwire Communications Internet Service Review

Hotwire Communications
#844799
1.1
Details
Worst internet service & pay extra for "high speed". Company blames on my building infrastructure, Bldg blames them. Refuse to offer refund on upgraded package for poor service. Cannot download a movie or tv series without having to restart or have interruptions while streaming. As bad as dial up. And their customer service reps are terrible.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Hotwire Communications Internet Service Review

Hotwire Communications
#825362
Horrible service...my wifi and tv went out and i received an email that a tech would be her in TWELVE days.....so I have no internet nor tv for TWELVE days....there is NO EXCUSE....but they will certainly get my bill to me in a prompt manner
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Hotwire Communications Internet Service Review

Hotwire Communications
#778883
1.2
Details
Internet sucks, goes out on s daily basis wtf
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
My community is locked into a contract with this company, and they have no ability to resolve technical issues, and our community has no alternatives for internet. I've had issues for over a month now that they can't figure out - or aren't even trying. The speed is...
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1.4
I didn't like
  • Contracts
  • Monopoly they have
#966743
I needed to change my reservation from 12/7-12/9 to 12/8 12/10 bought insurance just in case my dates changed.clerk I talked to for the insurance said "perfect great idea this will protect you " thought for $10.00 it was worth it.now I'm told it's only for a medical...
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Anonymous
Anonymous

hilarious! wrong hotwire (they suck too though!)

Anonymous
Anonymous

I doubt this is Hotwire Communications. Hotwire Communications do not sell travel.

2.5
I didn't like
  • Stated above deceptive sales of insurance
#962378
HOA contracted them as the new provider. I was concerned due to the complaints but I am getting 15ms pings and 118mbit down/28 up for a 100/25 connection. Very little downtime in the past year as well. Only negative is that their DNS service can be slow so use a public...
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#958527
We have their Fiber Internet which is supposed to get 150 mbps download. I just did a speed test and we are getting 60 KBps download. That was, until it just went out completely. Now they say it will be almost a week until they get someone out to us. I get that 150...
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1.7
I didn't like
  • Speed to resolve issues
  • Quality
  • Reliability
#952728
HOTWIRE COMMUNICATIONS SUCKS ***! THIS THE WORST INTERNET SERVICE EVER I AM A STUDENT AND THESE MORONS CANT GET THEIR *** STRAIGHT I WENT THROUGH THIS LAST SEMESTER ALMOST CALLING THEM 10 TIMES AND THEY DO THIS *** THIS YEAR!!! THEY PROBABLY JUST TURN THE INTERNET OFF...
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My family was forced to go with Hotwire communications after our homeowners association switched from Comcast. I NEVER thought I'd be sad to see Comcast go, as from the beginning our experience with Hotwire has been a MAJOR disappointment. You have to keep an eye on...
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Absolutely the worst company you ever want to deal with. Also, you have NO CHOICE. Latest example: As of 11pm 8/24/2016 I have no internet service. I called Hotwire three times and I was not able to speak with a Level 2 support person as "they need to keep their...
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