Aside from the problem of the community that I live in signing a contract for a lower bandwidth they have proven completely incompetent and inefficient. Besides not follow instructions on vacation hold we have consistently lost TV, Internet and phone service. Their...
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After a discrepancy on the time of service, Ernesto, fixed the cable, in minutes. He apologized for the discrepancy and did a good job. We all make mistakes. The important thing is to recognize our mistakes and try our best to solve the situation. He did just that....
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I've had Hotwire now for 6 months and I'm not going to claim zero issues, but every issue has been worked on and researched as well as resolved. Not every issue is fixed in 5 minutes some took a few hours. The entire time Customer service worked with me and kept me...
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Randy Manning

This person sounds like a paid "consumer ". Hotwire is the worst broadband provider I've ever had. Even the cable company in an apartment complex has better customer service t...

I liked
  • Customer service call answering
  • Tv picture quality
  • Internet speeds
I didn't like
  • Limited on demand
For the last 3 months I've been trying to get my bill corrected. On the first bill they over charged me and never applied a $50 credit for their technician never showing up or calling me when my service was being installed. After several phone calls one of their...
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Sonoma bay river beach fl

I hate hot wire they tell you one thing and do what they want to my bill was 50 then 65 then 89 now 150 how

They lie about customer support. Over charge for services that don't work. And the simple truth, They Don't Care about the customer!!!!!!! Called on several times with no results. Was told they provide service 7 days a week not true! They charged me over 675.00 for...
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I didn't like
  • Customer service
Moved into a Lennar community in Venice FL and was promised a competitive high speed internet service. Hotwire Communications serves the community by distributing the service they pull from the street. Turns out that their best service at $55/mo is 20 d & 5 u....
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They scheduled a installation to July 28th, however the fiber cable and the regular cable were not in place. The guys went away and they came in to put in a temporary line, they wanted me to stay until August 11th with the cable shown and without internet. They are not...
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Hotwire Communications - Technical Support Review from Fort Lauderdale, Florida

Internet and cable are out. Called customer service number and they couldn't give me any information at all. Told me they didn't have a time frame for correction. Absolutely no help when their service is not working. Wish I still had Comcast :(
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Moved to a new condo on the 1st and they can't have a technician out til the 17th! Insanity. The absolute worst customer service ever. Nothing ever happened but lies. New customer waiting over 2 weeks for a technician to come out and I already have all the equipment...
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I was just contacted by a collection agency suggesting that I did not return a Hotwire Communication cable box from 2011. It is now 2017. I was a customer for three months then moved away. They claim they got their cable modem back and claim they did not get cable box....
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