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HAVE HAD THIS TERRIBLE SERVICE FOR ALMOST 4 YEARS NOW; I AM STUCK WITH THEM AS I LIVE IN A COMMUNITY THAT HAS THEM EXCLUSIVELY. CAN'T CHANGE TO ANYONE ELSE. THEY MUST BE KICKING BACK THE HOA, BECAUSE THERE ARE MANY COMPLAINTS CONSTANTLY. I HAVE NEVER HAD WORKING...
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I didn't like
  • Service
#1059880
So my cable is out and has been since the 9th. Two days of me calling them to see when they can fix. They never call me though. Earliest they can have someone out is the 19th. There website says whit glove service blah blah blah. I can't wait to push to get rid of...
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I was renting a vacation rental while house hunting after a long distance move. I had a hotwire cable box and service in the vacation rental. I called them telling them what date i was moving and for them to terminate the service and pick up the box. In the process of...
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LostSenior
LostSenior

I am unable to reply to your emails to me. My emails attempts keep getting returned as undeliverable. I need a better way to communicate with you. No, my issue isn't resolv...

LostSenior
LostSenior

Sorry, I forgot to click on my username for that last post. The email I tried to send to you, using the address given, was returned as undeliverable

2.2
#1054427

Hotwire Communications Internet Service Review

Hotwire Communications
#886977
1.0
Details
Internet constantly out and slow. My complex finally severed their contract as of 7/31/16. I hate these crooks.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Hotwire Communications Internet Service Review

Hotwire Communications
#844799
1.1
Details
Worst internet service & pay extra for "high speed". Company blames on my building infrastructure, Bldg blames them. Refuse to offer refund on upgraded package for poor service. Cannot download a movie or tv series without having to restart or have interruptions while streaming. As bad as dial up. And their customer service reps are terrible.
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Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Hotwire Communications Internet Service Review

Hotwire Communications
#825362
Horrible service...my wifi and tv went out and i received an email that a tech would be her in TWELVE days.....so I have no internet nor tv for TWELVE days....there is NO EXCUSE....but they will certainly get my bill to me in a prompt manner
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Hotwire Communications Internet Service Review

Hotwire Communications
#778883
1.2
Details
Internet sucks, goes out on s daily basis wtf
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Not easy to do but these guys are worse than Time Warner and Comcast combined. Their business model is to buy a five year contact with a POA for an exclusive service contract then provide horrible service. Internet service is hit and miss at best going in and out...
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1.0
I didn't like
  • Any of it
#1053611
Hotwire talks a good game. They sent a guy to go over installation and the guy promised that the installation would be just as we went over. Of course, it isn't. They promised that all tvs would be hardwired except one which would be wifis. Instead all the tvs are wifi...
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We haven't had television service in five days! From last Thursday until today(Tuesday). The technician was supposed to be here between 9-11. It is now 11:40 and I just got a call saying they would be here by 12. Absolutely horrible service! Hope to get a different...
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1.0
I didn't like
  • Service
#1007936
Hotwire Communications - Internet Service Review
Hotwire Communications - Internet Service Review
The internet service has always been terrible despite paying $34.99 for 5 mb service that is worse than 768k DSL back in 1998 and at times, even worse than 56k Dial-up and even then, that might be an insult to the 56k. Constant throttling of speeds and roughly 8 hours...
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1.5
I didn't like
  • Interface
  • Internet speed
  • Service
#1005893
Hotwire Communications - Internet Service Review
Substandard service and equipment. They lie repeatedly when called, saying "we never received complaints from your area" and "it's your HOA's fault, they need to renegotiate the contract before we'll upgrade your equipment ".
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1.0
#999075
They have the worst internet connection and I have updated my megabytes still horrible wifi
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Anonymous
Wm

What condo so I can avoid? I don't want to use Hotwire Communications. The last thing one needs is to come home after a hards day at work to horrible internet service. They ...

1.2
#985348
My community is locked into a contract with this company, and they have no ability to resolve technical issues, and our community has no alternatives for internet. I've had issues for over a month now that they can't figure out - or aren't even trying. The speed is...
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1.4
I didn't like
  • Contracts
  • Monopoly they have
#966743