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2.8

Hopefully the readers will find this to be a balanced review from a Florida community customer converted from Comcast.

The fiber & electronics installation was amatur hour, lacking the appropriate tools and experience but eventually they got it done.

The Internet performance is better than Comcast. Speeds were better both nin download and upload by better than 30%.

Broadcast quality is substantially worse than Comcast for a variety of reasons. Unplanned outages and constant pixelation and image freezing lead the quality issues.

The user interface is archaic circa 2005 - absolutely awful.

Cost is very competitive, far better than Comcast. But, you get what you pay for.

Customer service is acceptable but the quality issues have yet to be resolved - 9 months and counting.

Reason of review: Good quality.

Location: Naples, Florida

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Guest

This Hotwire service is coming to our development, with all these bad reviews are you obligated to use it? Can I just keep what I already have ?

Guest

Competitve prices my ***. It cost us $63 for just 15 mbps...

thats just ***. If I knew the internet service was that bad. I would have never bought a home in that neighborhood.

I will petition for a new service every HOA meeting though. Maybe they will finally get a hint once the contract is over.

Guest

I don't think I would ever consciously make the decision to pay $42.99/month for 5M of internet over $19.99/month for 10M like Comcast offers.

Guest

Thank you so much for writing to Hotwire! We can best assist you if you message us in our FB mailbox with your name, address, phone number, and service issue: http://bit.ly/hwcHelp - its the best way to reach us and get immediate assistance.

One of our Customer Service Managers will reach out to you directly.

Sincerely, Shelly, Hotwire Communications Customer Care Team

Guest

This company is a JOKE!!!!

There are always issues, and the closest date to fixing something is at least ten days away. Service is terrible, everything is just so frustrating and the bad part is that the building on carries this terrible company!!!

Guest
reply icon Replying to comment of Guest-1183782

Thank you so much for writing to us! We can best assist you if you message us in our FB mailbox with your name, address, phone number, and service issue: http://bit.ly/hwcHelp - its the best way to reach us and get immediate assistance.

One of our Customer Service Managers will reach out to you directly.

Sincerely, Shelly, Hotwire Communications Customer Care Team

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