repeated poor cable reception. Technicians never find the problem and are hours late to all appointments.
Tech support hangs up after extended holds. Dispatch never answers at all. The worst ever. I have tested the internet speed and I get less than 10% of the advertised speed when the development signed with Hotwire.
They are a group of amateurs and we are paying the price. 6 months, many service calls, never on time, never fixed permanently, no phone support, wrong answers that do not work.
Comcast looks like the gold standard compared to these people.
My advice, do not sign a contract with them, it is Internet and cable purgatory.
This person wrote the review because of bad quality of hotwire communications internet support from Hotwire Communications. Reviewer claimed that he or she wants Hotwire Communications to read this review and look into the issue (if any).
The most disappointing in user's experience was timliness and monopoly they have. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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