Hotwire Communications - Resolution with Hot Wire Communications
I had Hot Wire come over for another service visit. I was present. I asked the rep why he had not hooked up the On Demand service in his last 4 service calls and he stated it was because we needed a power strip at the outlet. He had never put this in any notes or told me this was needed.
I went and got a power strip from the neighbor and he proceeded to install On Demand. If I had not been there he would have just come in, declared that there was no power strip and left without doing the service call for the 5th time.
The rep was defensive. I asked him to show my mother how to use the service but he did not want to take the time to do that.
The issue is resolved in spite of Hot Wire, not because of them.
Reason of review: Bad quality.
Monetary Loss: $100.
Preferred solution: Price reduction.
Hotwire Communications Pros: Xxxxxx.
Hotwire Communications Cons: Xxxxxx.
Location: 1484 Brockett Rd, Tucker, GA 30084, USA
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Comments
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I hope you overdraw your checking account with your On-demand wastefulness. How dare you blame a single underpaid employee for following his job instructions ?