Hotwire Communications Reviews

Show reviews that mention
service internet customer service customer hotwire phone internet service cable problem contract
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Our HOA chose HotWire Communications over what we previously had with Comcast. I had researched the horrible reviews this company had and was very concerned the HOA chose this service. The community through monthly maintenance pay for the service. In addition, after...
View full review
View full review
ID
#2331632 Review #2331632 is a subjective opinion of poster.
Pros
  • Tv picture quality
  • Internet speeds
  • Good reception
Cons
  • Not hlping
Preferred solution
Let the company propose a solution

Locates

Never located property or adjacent property as locate ticket requested or required. I called twice for locates and no response from Hot Wire.

User's recommendation: Why call for locates, apparently you don’t care about your wire or customers adamage wire could affect.

View full review
ID
#2708997 Review #2708997 is a subjective opinion of poster.
Location
Jupiter, Florida

No tech support over the phone or in person on weekend

Its a Saturday and our internet is down. CS rep said no technician on weekend. She scheduled a tech to come Monday. As a result, my child cannot work on an online class and submit a project. At the same time, I cannot do my work online either. No tech support on weekends is unacceptable.

User's recommendation: Stay away. No tech help in person or phone on weekends to fix issue is unacceptable.

View full review
ID
#2673114 Review #2673114 is a subjective opinion of poster.
Location
Miami, Florida

Need information and need RF remote

Excelent attention and disposition to answer my questions and solve my requests from Blaine. Keep up the good work!!!
View full review
ID
#2644518 Review #2644518 is a subjective opinion of poster.
Location
Sunset, South Carolina

Approval for cancellation and refund

Good afternoon, Im emailing in regards to itinerary # 720979****2455. I called the Fairfield Inn by Marriott Santa Clarita and spoke with Sarah at the front desk to get approval for my cancellation and refund. The phone number there is 661-290-****. Ricardo Figueroa 951-514-****

User's recommendation: Not recommended.

View full review
1 comment
#2028117

This is for Hotwire.com not Hotwire Communications. Not the same Company

ID
#2619706 Review #2619706 is a subjective opinion of poster.
Location
Menifee, California
New Reviewer

Cancellation

I made a reservation then I called to cancel. Got the run around yesterday then today I was refused to cancel due to a email after the reservation was made that it wasn't refundable

User's recommendation: Be upfront!

View full review
1 comment
#2028120

This is for Hotwire.com (online Travel Company) not Hotwire Communications (Cable TV Provider). Not the same Company

ID
#2618868 Review #2618868 is a subjective opinion of poster.
Product
Hotwire Communications Website
Pros
  • False advertisement
Cons
  • False advertisement
Loss
$500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Really Bad service and disconnected wrong place

There are another huge complaint now. I cancelled my main bed room cable box and tried to return the cable box but whole day your service man did not showed up and screwed one of my vacation day. So I changed my mind to return cable box by myself so asked UPS return label. Now I have found that you have disconnected my living room as well. I have two boxes so I tried to return main bed room cable box but you disconnect whole my unit. I cannot watch my Living room TV at all. What a service this. I really wonder what kind of service you do now? B.rgds. Jongsoo Kim
View full review
ID
#2588384 Review #2588384 is a subjective opinion of poster.
Service
Hotwire Communications Tv Service
Cons
  • Xxxxx
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Report bad service

Made appointment show 10-12PM but not showed up and changed to 1PM. Did not show up until 2:30PM. Checked office again and changed to 2-6 PM. I have ruined whole for waiting. When I called office, they have my very old tel number and wrong email address. Such a real bad service and irresponsible and ruined whole day without any notice until
View full review
ID
#2587913 Review #2587913 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Hotwire Communications Tv Service
Cons
  • Xxxxxx
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

I have been waiting for refund since the 12 and can't get no one on the phone last time I talked to someone they said my stay was completed even though I have a cancellation confirmation number.

User's recommendation: Don't book stotio 6.

View full review
ID
#2526771 Review #2526771 is a subjective opinion of poster.
Loss
$57
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible Customer Support

They refuse to support third-party equipment such as Tivo. Their "hype" over outstanding fiber optics is simply marketing. Pixeling is constant. They cannot tell you if a service you want is going to involve a service fee. You have to wait until the technician arrives. Their website is useless; period!

User's recommendation: SO NOT let your HOA contract with them to provide internet/tv service.

View full review
ID
#2486155 Review #2486155 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Cannot get hotwire remote to listen to voice command on 1 tv in bexrooom.

Called 2 weeks ago & told it was a software issue. No one has called or got back to me at all. Would like a person to come to our home ASAP. My husband works from home Mon-Fri. Please do NOT send someone after 5pmno.
View full review
ID
#2469853 Review #2469853 is a subjective opinion of poster.
Location
Boca Raton, Florida
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered

Feedback

Never heard from HW Never heard from HW Never heard from HW Nnnnnnnnnnmmmnnnmmmmnnnnnnnnnnnmmmmnnmnnnnnnnnnnnnmnnmnnnnnnnnnnnnnnnnnnnnnnnnnnnnmnnn

User's recommendation: Call them instead of writing.

View full review
ID
#2429814 Review #2429814 is a subjective opinion of poster.
Location
Bonita Springs, Florida
New Reviewer

Internet not working

I do not have no other details the Internet is not working I do not have no other details internets not working I do not have not heard a detail my Internet is not working I do not have any more detail my Internet is not working it just stopped working
View full review
ID
#2425282 Review #2425282 is a subjective opinion of poster.
Cons
  • Too hard to get in touch with somebody
Preferred solution
Internet is not working
New Reviewer

Late for appointment

had 8AM -10Am scheduled, at 9 I was texted that Jeanne will be here at 9:32, at 9:50 I called on hold for 10 minutes, told he would be here in 20 minutes, 10:20 I called on hold for 15 minutes, dispatcher tells rep that Jeqnne is at my house, WRONG! on hold another 5 minutes now Im told hes backed up and will be at my home in 30 minutes. not only is that not fair and typical for a cable compay, but the people on the phone dont know what they are doing. I am pretty sure they will not be here again within the tome they just told me
View full review
ID
#2389668 Review #2389668 is a subjective opinion of poster.
Location
Boynton Beach, Florida
Preferred solution
Deliver product or service ordered

Mandated to use this horrid company by HOA

THIS is hands down the worst WORST worst company. The customer service is worthless. The internet is slow and constantly drops. The field manager BRian is rude and confrontational. My homeowners mandates us to use this horrid service. Stuck with it for now. My community has written to the builder and hoping another company will come in and the BBB will close this place down.

User's recommendation: STAY AWAY YOU WILL BE SORRY IF YOU USE THIS PARTHETIC Company.

View full review
ID
#2380394 Review #2380394 is a subjective opinion of poster.
Service
Hotwire Communications Tv Service
Cons
  • Entire company is a con

Terrible company

$1.99 fee to pay bill using credit card. What the heck. Unheard in 2020. Company must be going out of their way to *** their customers off.

User's recommendation: Avoid Hotwire Communications like the plague.

View full review
ID
#2349259 Review #2349259 is a subjective opinion of poster.
Service
Hotwire Communications Customer Care

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article