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when I sign up I was told the my bill with no contract was going to be $134,first bill I got was for $440 so I called less than a month in to the service and cancel,they came and pick up the receiver, and despite I call several time and email their account Manager...
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#1164456
We had no choice in getting Hotwire. Our homeowners association decided to take a 10 YEAR CONTRACT (who does that?) with them. The internet is no faster. We haven't had Discovery Channel in 3 weeks and all they say are they are working to resolve the issue. It's a...
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1.0
I didn't like
  • No program menu
  • Missing channels
#1146717
Part of Gran Paradisco's package was to include free tv service. As they say, you get nothing for nothing. My internet goes out daily and my tv goes out at least 3x's a week. I wish Comcast could give service here. My entire street is fed up. Hot wire takes the...
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1.0
I liked
  • Customer service representatives
  • Customer service call answering
I didn't like
  • Service
  • Tv or internet service
  • Unable to fix
#1142096

Hotwire Communications - Worst service I have ever had.

Hotwire Communications
#1154544
1.0
Details
Over the years I have lived in the Heron Isles s/d, the service has been extremely poor. They are quick to point the finger at their customers and have to be dragged into resolving their issues.
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Hotwire Communications - Technical Support Review from Fort Lauderdale, Florida

Hotwire Communications
#1079648
1.0
Details
Internet and cable are out. Called customer service number and they couldn't give me any information at all. Told me they didn't have a time frame for correction. Absolutely no help when their service is not working. Wish I still had Comcast :(
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Hotwire Communications Internet Service Review

Hotwire Communications
#1033131
Our tv is frozen. Called and waited 20 minutes and finally hung up. If there is a community wide problem, let us know.
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Hotwire Communications - Internet Service Review
1/1

Hotwire Communications - Internet Service Review

Hotwire Communications
#999075
1.0
Details
Substandard service and equipment. They lie repeatedly when called, saying "we never received complaints from your area" and "it's your HOA's fault, they need to renegotiate the contract before we'll upgrade your equipment ".
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Aside from the problem of the community that I live in signing a contract for a lower bandwidth they have proven completely incompetent and inefficient. Besides not follow instructions on vacation hold we have consistently lost TV, Internet and phone service. Their...
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#1128460
After a discrepancy on the time of service, Ernesto, fixed the cable, in minutes. He apologized for the discrepancy and did a good job. We all make mistakes. The important thing is to recognize our mistakes and try our best to solve the situation. He did just that....
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#1121868
I've had Hotwire now for 6 months and I'm not going to claim zero issues, but every issue has been worked on and researched as well as resolved. Not every issue is fixed in 5 minutes some took a few hours. The entire time Customer service worked with me and kept me...
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Anonymous
Randy Manning

This person sounds like a paid "consumer ". Hotwire is the worst broadband provider I've ever had. Even the cable company in an apartment complex has better customer service t...

4.1
I liked
  • Customer service call answering
  • Internet speeds
  • Tv picture quality
I didn't like
  • Limited on demand
#1115932
For the last 3 months I've been trying to get my bill corrected. On the first bill they over charged me and never applied a $50 credit for their technician never showing up or calling me when my service was being installed. After several phone calls one of their...
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They lie about customer support. Over charge for services that don't work. And the simple truth, They Don't Care about the customer!!!!!!! Called on several times with no results. Was told they provide service 7 days a week not true! They charged me over 675.00 for...
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1.0
I didn't like
  • Customer service
#1106968
Moved into a Lennar community in Venice FL and was promised a competitive high speed internet service. Hotwire Communications serves the community by distributing the service they pull from the street. Turns out that their best service at $55/mo is 20 d & 5 u....
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#1089563

Contact Hotwire Communications

Mailing Address:
Hotwire Communications
PO Box 298
Wynnewood, PA 19096
Phone:
(800) 355-5668
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They scheduled a installation to July 28th, however the fiber cable and the regular cable were not in place. The guys went away and they came in to put in a temporary line, they wanted me to stay until August 11th with the cable shown and without internet. They are not...
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