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Hotwire Communications - Awful

HOTWIRE IS TERRIBLE DONT GET IT
#1177650
when I sign up I was told the my bill with no contract was going to be $134,first bill I got was for $440 so I called less than a month in to the service and cancel,they came and pick up the receiver, and despite I call several time and email their account Manager...
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#1164456
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Hotwire Communications - Worst service I have ever had.

Over the years I have lived in the Heron Isles s/d, the service has been extremely poor. They are quick to point the finger at their customers and have to be dragged into resolving their issues.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1154544
We had no choice in getting Hotwire. Our homeowners association decided to take a 10 YEAR CONTRACT (who does that?) with them. The internet is no faster. We haven't had Discovery Channel in 3 weeks and all they say are they are working to resolve the issue. It's a...
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Anonymous
Anonymous

Hot Wire TV service is terrible, I have had the service for 13 months and my service has been out at least 12 times. One problem we had took 4 service calls to fix. If your ...

1.0
I didn't like
  • Missing channels
  • No program menu
#1146717
Part of Gran Paradisco's package was to include free tv service. As they say, you get nothing for nothing. My internet goes out daily and my tv goes out at least 3x's a week. I wish Comcast could give service here. My entire street is fed up. Hot wire takes the...
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1.0
I liked
  • Customer service representatives
  • Customer service call answering
I didn't like
  • Monopoly they have
  • Service
  • Tv or internet service
#1142096
Aside from the problem of the community that I live in signing a contract for a lower bandwidth they have proven completely incompetent and inefficient. Besides not follow instructions on vacation hold we have consistently lost TV, Internet and phone service. Their...
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#1128460
After a discrepancy on the time of service, Ernesto, fixed the cable, in minutes. He apologized for the discrepancy and did a good job. We all make mistakes. The important thing is to recognize our mistakes and try our best to solve the situation. He did just that....
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#1121868
I've had Hotwire now for 6 months and I'm not going to claim zero issues, but every issue has been worked on and researched as well as resolved. Not every issue is fixed in 5 minutes some took a few hours. The entire time Customer service worked with me and kept me...
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Anonymous
Randy Manning

This person sounds like a paid "consumer ". Hotwire is the worst broadband provider I've ever had. Even the cable company in an apartment complex has better customer service t...

4.1
I liked
  • Tv picture quality
  • Customer service call answering
  • Internet speeds
I didn't like
  • Limited on demand
#1115932
For the last 3 months I've been trying to get my bill corrected. On the first bill they over charged me and never applied a $50 credit for their technician never showing up or calling me when my service was being installed. After several phone calls one of their...
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Anonymous
Sonoma bay river beach fl

I hate hot wire they tell you one thing and do what they want to my bill was 50 then 65 then 89 now 150 how

They lie about customer support. Over charge for services that don't work. And the simple truth, They Don't Care about the customer!!!!!!! Called on several times with no results. Was told they provide service 7 days a week not true! They charged me over 675.00 for...
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1.0
I didn't like
  • Customer service
#1106968