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I live in a high rise in Miami and I've been forced to use hotwire communications because it's my building's sole internet provider. Unfortunately, in the year and a half I've been using their service, it's only been bad experience after another. Other companies I've...
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1.0
I didn't like
  • Service
  • Technology
#907071
I cancelled my internet service with Hotwire Comm. back in April 2011. It took them 12 months to close my account . Ocassionally I would get an email regarding a bill. I stop making payments with the cancellation.I responded with I cancelled my service back in 2011....
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Absolutely the worst company and service ever. Internet is always down, and the customer service reps always have an attitude. The book reason I have Hotwire is because my apartment complex requires it (complete rip off and monopoly). If you're gonna have bad Internet...
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Anonymous
Hotwire

Thank you so much for writing to us! We can best assist you if you message us in our FB mailbox with your name, address, phone number, and service issue: http://bit.ly/hwcHelp...

Hotwire Communications Staff Review

Hotwire Communications
#749997
The service was good and i cancel it because the subcontractors are something else i have this supervisor called "fernando" hitting on my wife while i was out of town ..i called hot wire and they did nothing ..thats why i dont want them in my house no more.
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Hotwire Communications Internet Service Review

Hotwire Communications
#744456
1.0
Details
Your csble service is horrobke ,i haveno choice to gzve it.Our development picked it eithout asking vondo owners opinion. When contract is up i will go door to door uf i have to get oeople to fight and get vomcast back
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Other Product Review

Hotwire Communications
#710505
1.0
Details
Avoid avoid avoid. They Over promise and under deliver. They seem to be operating a scam. They pretend to give technology of the future. Instead it's limited at best. It's the worst. Don't get sucked in. They lie and provide nothing of value.
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Diversity of Products or Services
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Hotwire Communications Internet Service Review

Hotwire Communications
#710354
1.0
Details
Worst *** ever paying for 20mbps I get 5mbps
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Diversity of Products or Services
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Hopefully the readers will find this to be a balanced review from a Florida community customer converted from Comcast. The fiber & electronics installation was amatur hour, lacking the appropriate tools and experience but eventually they got it done. The Internet...
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Anonymous
Anonymous

Competitve prices my ***. It cost us $63 for just 15 mbps... thats just ***. If I knew the internet service was that bad. I would have never bought a home in that neighborhood...

Anonymous
Anonymous

I don't think I would ever consciously make the decision to pay $42.99/month for 5M of internet over $19.99/month for 10M like Comcast offers.

2.8
#879016
Terrible service....basically sucks. Like orher reviewers avoid at all costs. Communities DO NOT USE HOTWIRE!
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Anonymous
HW

Thank you so much for writing to us! We can best assist you if you message us in our FB mailbox with your name, address, phone number, and service issue: http://bit.ly/hwcHelp...

1.7
#858240
2 Years and No Fix... Avoid Hotwire Communications at all cost
2 Years and No Fix... Avoid Hotwire Communications at all cost
2 Years and No Fix... Avoid Hotwire Communications at all cost
2 Years and No Fix... Avoid Hotwire Communications at all cost
2 Years and No Fix... Avoid Hotwire Communications at all cost
2 Years and No Fix... Avoid Hotwire Communications at all cost
So, I started taking a log of the internet speeds with hotwire communications service in April of 2014. The average speed reading was 1.2 Mbs down. I pay like $40 am month for 10Mbps but the speeds rarely pass 2Mbps. I decided to start contacting Hotwire Communicatios...
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Anonymous
Allen

Hotwire Communications (610-642-8570) is solely owned by Billionaire Michael Karp of Philadephia, PA (google him). Kristin Johnson Karp is his wife who is the President but h...

Anonymous
Anonymous

Sounds like the same issues at our community.

1.0
I didn't like
  • How much i pay
  • Interface
  • Monopoly they have
#854186
At one point when we lived in Atlanta, we had Comcast. It was a very poor service but now we are in Florida and the service from Hotwire is even worse. Their billing is "not correct" and they send letters threatening to cut off your service within 4 days of when you...
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hotwirecommunications
hotwirecommunications
Hotwire Communications Verified Representative

On behalf of Hotwire Communications we would like to apologize for the issues you are experiencing with your Hotwire services. Your satisfaction is very important to us and we...

Anonymous
Anonymous

Anyone in the Naples area currently having hotwire installed? Contact Karen.naples@yahoo.com

This company gets HOAs and other community associations to sign up to exclusive agreements, in which they have no accountability to the individuals who have no other options but to use their service, due to the ignorance of their community leaders who blindly signed up...
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Anonymous
Allen

Hotwire Communications (610-642-8570) is solely owned by Billionaire Michael Karp of Philadephia, PA (google him). Kristin Johnson Karp is his wife who is the President but h...

Anonymous
Anonymous

100% Agree!! Worse part is that my wife works from home but the internet is always causing issues. Then when you call for a technician they don't show up until 3 days later a...

I've been paying for 15mbs speed, which is the highest they offer lol, since January of 2016 and I have never had a speed test result above 5mbs. I haven't had phone service for a freaking week. Hot Wire is hands down the worst f*^*ing company I have ever dealt with...
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Anonymous
Pelican Landing Resident

I am not getting all the channels on Hotwire on demand I got withComcast!!! Hotwire is inferior to Comcast!!!! There not even close.

Anonymous
Anonymous

Jonathan's Landing in Jupiter has same issues after POA signed an exclusive. That's there business model and it's a good way to sell crappy service.

agreed. I'm in the exact same boat.. this company is rediculous. Worst customer service on the planet.. terrible company. I live in the city where Comcast is headquarted and if not for our rediculous building contract, I would opt for either xfinity or fios in a...
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Anonymous
Anonymous

The reason for the exclusivity contract is that the owner of Hotwire is also the owner of the building.

Anonymous
Anonymous

On behalf of Hotwire Communications we would like to apologize for the issues you are experiencing with your Hotwire services. Your satisfaction is very important to us and we...

1.4
#812631