Hotwire Communications is the worst ISP I've ever encountered. They promise high quality fiber optic to the home WITH BLAZING GIGABIT SPEEDS! (http://gethotwired.com/). Advertised speeds up to 20mbps, however I'm only offered 15mbps at their premium rate of service. What a joke.
Also the service I was originally offered was 15mbps down / 3mbps up. After numerous complaints of not being able to use VOIP they increased my upload to 5mbps. Even then I don't get the full 15/5 they promise.
These speeds are the highest tier of internet they offer and at a PREMIUM. I pay $130 a month for internet and tv. An equivelant service from Brighthouse is only $54/month. This is *** ludicrous. *** this company.
Product or Service Mentioned: Hotwire Communications Internet Service.
Reason of review: Bad quality.
Monetary Loss: $3000.
Preferred solution: Provide broadband at a minimum of 25 mbps in accordance to newly proposed FCC regulations. Provide pricing comprable to other available services. Cut the contract with my community..
I didn't like: Monopoly they have, How much i pay.