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1.7

We have their Fiber Internet which is supposed to get 150 mbps download. I just did a speed test and we are getting 60 KBps download. That was, until it just went out completely. Now they say it will be almost a week until they get someone out to us.

I get that 150 mbps is the max, but we are not even getting 0.05% of that that... If I were a restaurant and I only gave you 1/4 tablespoon of soup and said, "The rest is on the stove but will be out in a few days," how would I stay in business? I would have to become a caterer to a school or other venue where the people paying aren't the people who are eating. Your taxes would pay for the food and the kids would get crumbs.

That is exactly what Hotwire does. They lock in deals with associations. The people signing the contract don't have to live with the service, and the users that do complain to Hotwire. It seems that, to the association managers, everything is great, when in reality users are pulling their hair out in agony, asking for just one more tablespoon.

Reason of review: Bad quality.

Preferred solution: Deliver product or service ordered.

Hotwire Communications Cons: Service, Quality, Reliability, Speed to resolve issues.

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